Refund policy

At Prestige Luxe, we take pride in offering authentic fragrances and providing exceptional customer service. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must meet all of the following conditions:

  • The fragrance must be factory sealed and unopened.
  • The item must be unused and in the same condition you received it.
  • The item must be returned in its original packaging, including all accessories, inserts, and protective materials.
  • You must provide your order number or proof of purchase.

For hygiene, safety, and product integrity reasons, we cannot accept returns of any fragrance that has been opened, used, sprayed, or has a broken manufacturer factory seal.

To initiate a return, please contact us at sales@prestigeluxeshop.com within the 7-day return period.

If your return request is approved, we'll provide instructions for returning your item.

Unless the return is due to our error (such as receiving an incorrect or defective product), a flat $8 return shipping fee will be deducted from your refund.

Returns sent without prior authorization will not be accepted.

Return Inspection

All returned merchandise is carefully inspected upon arrival.

Prestige Luxe reserves the right to deny any return that shows evidence of:

  • Use or wear
  • Missing original packaging or accessories
  • Damage caused after delivery
  • Missing components
  • Tampering
  • A broken or removed manufacturer factory seal
  • Any condition that prevents the item from being resold as new

If a return does not meet our eligibility requirements, it may be returned to the customer at their expense.

Order Cancellations

Orders may be canceled only before they have been fulfilled or shipped.

Once an order has been fulfilled or shipped, it can no longer be canceled and must follow this Return & Refund Policy if eligible.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at sales@prestigeluxeshop.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If your claim is approved, Prestige Luxe will provide, at our discretion:

  • A replacement
  • A store credit
  • An exchange
  • A full refund

There will be no additional cost to you for approved claims resulting from our error.

Final Sale & Non-Returnable Items

The following items are considered Final Sale and are not eligible for returns, exchanges, or refunds, except where required by law:

  • Fragrance Decants & Samples, including all hand-decanted fragrances
  • Opened or used fragrances
  • Fragrances with a broken manufacturer factory seal
  • Tester bottles (unless received damaged or shipped incorrectly)
  • Clearance items
  • Final Sale items
  • Gift cards

Fragrance Decants & Samples are Final Sale due to hygiene, contamination prevention, and quality control standards. Once filled and shipped, these products cannot be returned, exchanged, or refunded.

Exchanges

We currently do not offer direct exchanges.

If your unopened product qualifies for a return and is approved, you may return it for a refund and place a new order for your preferred item.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days after approval.
  • Your financial institution may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error or a confirmed defective product.

If you have not received your refund after 10 business days from approval, please contact us at sales@prestigeluxeshop.com.

Return Policy Abuse

Prestige Luxe reserves the right to refuse returns, refunds, exchanges, or future purchases in cases involving:

  • Suspected fraud
  • Abuse of our return policy
  • Attempts to return counterfeit, substituted, or tampered products
  • Excessive or suspicious return activity
  • Any misuse of our return process

These measures help us protect the integrity of our products and ensure a fair shopping experience for all customers.

Questions

If you have any questions regarding this Return & Refund Policy, please contact us:

Prestige Luxe
📧 sales@prestigeluxeshop.com