Shipping Policy

Last Updated: August 7, 2026

Thank you for choosing Prestige Luxe LLC.

At Prestige Luxe, we are committed to providing a reliable and premium shopping experience. This Shipping Policy explains how we process, package, and deliver fragrance orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed, shipped, or fulfilled on weekends or major holidays.

During periods of high order volume, product launches, promotional events, or other circumstances beyond our reasonable control, processing times may take longer. If a significant delay affects your order, Prestige Luxe LLC will make reasonable efforts to provide an update.

Processing time is separate from the carrier's estimated transit time.

Shipping Availability

Prestige Luxe LLC currently ships only within the United States.

International shipping is not available at this time.

Shipping availability may also be limited for certain destinations or products due to carrier restrictions applicable to alcohol-based fragrance products.

Shipping Methods and Delivery Times

Prestige Luxe LLC ships orders using trusted third-party shipping carriers.

Available shipping methods, costs, and estimated delivery times are displayed at checkout.

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed.

Delivery may be affected by circumstances including:

Carrier delays
Severe weather
Holidays
Incorrect or incomplete shipping addresses
Transportation disruptions
Government restrictions
Events outside our reasonable control

Shipping Rates & Free Shipping

Shipping charges are calculated according to the products in your order and the applicable shipping profile.

Current promotional shipping thresholds may include:

Fragrance Decants & Samples: Free standard shipping on qualifying orders of $50 or more
Eligible full-size fragrances and other products: Free standard shipping on qualifying orders of $100 or more

Applicable shipping charges and free-shipping eligibility will always be displayed at checkout before payment is completed.

Prestige Luxe LLC reserves the right to modify shipping rates or promotional free-shipping thresholds in the future.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify your:

Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

Prestige Luxe LLC is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to Prestige Luxe because of an incorrect, incomplete, refused, or otherwise undeliverable address, additional shipping charges may be required before the order is resent.

Fragrance Packaging

Prestige Luxe LLC takes care in preparing fragrance orders for shipment.

Products are packaged using appropriate protective materials designed to help reduce the risk of leakage, breakage, or other damage during transportation.

Although every reasonable effort is made to package orders securely, circumstances during carrier handling may occasionally result in damage.

Damaged, Leaking, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, leaking, defective, missing, or incorrect, contact Prestige Luxe LLC within 48 hours of delivery at sales@prestigeluxeshop.com.

Please provide:

Your order number
A description of the problem
Clear photographs of the shipping package
Clear photographs of the product and its packaging
Any other information reasonably requested to evaluate the claim

Please retain all original shipping and product packaging until the issue has been resolved, as it may be required for a carrier claim.

Approved claims will be handled according to our Return & Refund Policy.

Lost or Missing Packages

Tracking information will be provided when available after an order has shipped.

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

Checking around the delivery location, including entrances, porches, mailrooms, and other secure areas.
Checking with household members, neighbors, building staff, or anyone else who may have accepted the package.
Confirming the shipping address used for the order.
Contacting the applicable shipping carrier regarding the delivery.

Prestige Luxe LLC will make reasonable efforts to assist with legitimate shipping issues and carrier claims when appropriate.

However, Prestige Luxe LLC is not responsible for theft, loss, or misplacement occurring after a carrier has confirmed successful delivery to the address provided by the customer, except where otherwise required by applicable law.

Fragrance Shipping Restrictions

Many fragrance products contain alcohol and may be subject to special transportation requirements imposed by shipping carriers.

Prestige Luxe LLC ships fragrance products using shipping methods permitted for the applicable product and destination.

As a result, certain fragrance orders may have limited carrier or service options, and expedited shipping may not always be available.

Fragrance Decants & Samples

Prestige Luxe LLC offers fragrance decants and samples so customers can experience authentic fragrances in smaller quantities.

Decants are prepared by transferring fragrance from a full-size fragrance bottle into a separate smaller container.

Decants are not original manufacturer retail bottles and do not include original manufacturer packaging, boxes, presentation materials, or branding unless specifically stated in the product listing.

Because decants are manually prepared:

Minor fill-level variations may occur.
Decant bottle or atomizer styles may vary based on availability.
Packaging may differ from the original manufacturer's packaging.

Prestige Luxe LLC makes reasonable efforts to ensure every decant is accurately labeled, properly filled, securely packaged, and handled with care.

Final Sale

All Fragrance Decants & Samples are Final Sale.

Due to hygiene, contamination prevention, quality-control, and product-integrity considerations, decants and samples cannot be returned, exchanged, or refunded after purchase.

Prestige Luxe may apply tamper-evident seals to decant bottles and other fragrance packaging. Any item with a broken, removed, cut, altered, or otherwise tampered-with seal will not be eligible for return or refund.

This Final Sale restriction does not prevent customers from contacting us if an order arrives damaged, defective, leaking, or incorrect.

Order Changes and Cancellations

Orders may be canceled only before they have been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be canceled.

If you need to request an order change or cancellation, contact us as soon as possible. We cannot guarantee that a request can be completed before fulfillment begins.

Orders that have already been fulfilled must follow our Return & Refund Policy, if eligible.