Terms of service
Terms of Service
Last Updated: August 7, 2026
OVERVIEW
Welcome to Prestige Luxe LLC.
The terms "we," "us," and "our" refer to Prestige Luxe LLC.
Prestige Luxe LLC operates this online store and website, including all related information, content, features, tools, products, and services provided through Shopify to offer customers a premium fragrance shopping experience.
These Terms of Service ("Terms") describe your rights and responsibilities when accessing or using our website, purchasing products, or interacting with our services.
Please read these Terms carefully. They include important information regarding product policies, limitations of liability, and your responsibilities when using our services.
By visiting, accessing, or purchasing from Prestige Luxe LLC, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy.
If you do not agree with these Terms, you should not use or access our website.
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# SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state of residence or have obtained permission from a parent or legal guardian if applicable.
By placing an order, you represent that you are legally permitted to purchase fragrance products in your jurisdiction.
To use our Services, place orders, or access certain features, you may provide information including your name, email address, billing information, payment information, and shipping address.
You represent that all information provided is accurate, complete, and current.
You are responsible for maintaining the security of your account information and any activity conducted through your account.
Prestige Luxe LLC reserves the right to refuse service, cancel orders, or terminate accounts if fraudulent activity, misuse, or violations of these Terms are suspected.
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# SECTION 2 - OUR PRODUCTS
Prestige Luxe LLC specializes in fragrances, perfumes, colognes, gift sets, testers, and fragrance decants.
We make every effort to accurately display product images, descriptions, sizes, and details. However, product appearance may vary due to lighting, device settings, manufacturer updates, production batches, packaging changes, or regional variations.
Fragrance perception is subjective. Prestige Luxe LLC does not guarantee that a fragrance will smell identical to another person's experience, expectation, previous purchase, or description.
Individual reactions to fragrances may vary due to skin chemistry, environment, personal preference, and sensitivity.
Customers are responsible for reviewing product information before purchasing.
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# SECTION 3 - AUTHENTICITY OF PRODUCTS
Prestige Luxe LLC is committed to providing customers with authentic fragrance products.
We carefully select suppliers and distributors and make reasonable efforts to verify that products offered for sale are authentic and not counterfeit.
Our verification process may include reviewing supplier reliability, packaging, labeling, product presentation, and other available indicators of authenticity.
Prestige Luxe LLC does not knowingly sell counterfeit products.
Because manufacturers periodically update packaging, bottle designs, labels, batch codes, ingredients, and presentation, products purchased at different times or from different distribution channels may vary slightly in appearance while remaining authentic.
Our inventory may include:
- Retail fragrance bottles
- Tester bottles
- Gift sets
- Decanted fragrances
Tester bottles are authentic manufacturer products intended for demonstration purposes and may have different packaging than standard retail products.
Decanted fragrances contain fragrance liquid transferred from an authentic full-size bottle into a smaller container for customer convenience.
Minor differences in packaging, labeling, or presentation may occur due to manufacturer production changes, release years, or regional differences and do not automatically indicate a counterfeit product.
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# SECTION 4 - ORDERS
When you place an order through Prestige Luxe LLC, you are making an offer to purchase.
Prestige Luxe LLC reserves the right to accept, reject, or cancel any order for reasons including:
- Inventory errors
- Incorrect pricing
- Suspected fraud
- Unauthorized transactions
- Product availability issues
- Technical or website errors
Orders are not accepted until payment has been successfully processed and an order confirmation has been provided.
Please review your order carefully before submitting payment.
Returns, cancellations, exchanges, and refunds are governed by our published Return & Refund Policy, which forms part of these Terms of Service.
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# SECTION 5 - PRICES AND BILLING
Prices, promotions, discounts, and product availability may change without notice.
The price charged will be the price displayed at checkout, unless an obvious pricing or technical error has occurred.
Prices do not include applicable taxes, shipping charges, or other fees unless specifically stated.
Prestige Luxe LLC collects applicable sales tax where required by law.
You agree to provide accurate billing and payment information.
Prestige Luxe LLC reserves the right to cancel transactions involving incorrect pricing, suspected fraud, unauthorized payment activity, or other payment-related errors.
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# SECTION 6 - SHIPPING AND DELIVERY
Prestige Luxe LLC ships orders through third-party shipping carriers.
Delivery times are estimates only and are not guaranteed.
Prestige Luxe LLC is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Incorrect customer-provided addresses
- Lost or delayed carrier shipments
- Natural disasters
- Government actions
- Labor disruptions
- Events outside our reasonable control
Customers are responsible for providing complete and accurate shipping information.
If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order is resent.
Once an order has been transferred to the shipping carrier, Prestige Luxe LLC is not responsible for delays or damages caused during transportation except as required by applicable law.
Once a shipment has been marked as delivered by the shipping carrier, Prestige Luxe LLC is not responsible for lost, stolen, or misplaced packages. Customers are encouraged to ensure that shipments can be safely received at the delivery address provided.
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# SECTION 7 - RETURNS AND REFUNDS
All returns, cancellations, exchanges, and refunds are governed by our Return & Refund Policy.
Due to the personal nature of fragrance products, opened, sprayed, used, altered, or damaged products may not qualify for return.
Fragrance decants and samples are considered Final Sale except where required by law or where an item is received damaged or incorrect.
Customers should review the Return & Refund Policy before purchasing.
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# SECTION 8 - PRODUCT SAFETY
Prestige Luxe LLC products are intended for external use only.
Customers should review product ingredients and discontinue use if irritation or an allergic reaction occurs.
Prestige Luxe LLC is not responsible for allergic reactions, sensitivities, misuse, or improper application of fragrance products.
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# SECTION 9 - INTELLECTUAL PROPERTY
All website content, including logos, branding, text, images, designs, graphics, and other materials belonging to Prestige Luxe LLC are protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or use Prestige Luxe LLC materials without prior written permission.
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# SECTION 10 - SHOPIFY
Prestige Luxe LLC is powered by Shopify, which enables us to provide our online store services.
However, purchases made through our website are transactions directly between you and Prestige Luxe LLC.
Shopify is not responsible for any products purchased from Prestige Luxe LLC, including any injury, damage, loss, or dispute related to transactions between customers and Prestige Luxe LLC.
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# SECTION 11 - PRIVACY
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
Because our website is hosted through Shopify, Shopify may collect and process information necessary to provide website hosting, checkout, payment processing, fraud prevention, and related services.
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# SECTION 12 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Prestige Luxe LLC shall not be liable for indirect, incidental, special, punitive, or consequential damages resulting from the use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of data, product misuse, allergic reactions, shipping delays, or damages resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
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# SECTION 13 - INDEMNIFICATION
You agree to indemnify and hold harmless Prestige Luxe LLC, Shopify, and related parties from claims, damages, liabilities, losses, or expenses resulting from your violation of these Terms, misuse of our services, or violation of applicable laws or third-party rights.
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# SECTION 14 - TERMINATION
Prestige Luxe LLC reserves the right to suspend or terminate access to our Services at any time if these Terms are violated or misuse is suspected.
Sections that by their nature should survive termination will remain effective.
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# SECTION 15 - GOVERNING LAW
These Terms of Service and any separate agreements provided by Prestige Luxe LLC shall be governed by the laws of the State of Minnesota.
Any disputes shall be handled through the appropriate state or federal courts located in the jurisdiction where Prestige Luxe LLC is headquartered, unless applicable law requires otherwise.
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# SECTION 16 - CHANGES TO TERMS
Prestige Luxe LLC reserves the right to update or modify these Terms at any time.
Changes become effective when posted on our website.
Your continued use of our Services after changes are posted means you accept the updated Terms.
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# SECTION 17 - CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact Prestige Luxe LLC before initiating a payment dispute or chargeback so we have an opportunity to resolve the issue.
Prestige Luxe LLC reserves the right to contest chargebacks or payment disputes using available documentation, which may include:
- Order records
- Customer communications
- Payment authorization records
- Carrier tracking information
- Delivery confirmation
- Photographs
- Return-policy records
- Other supporting evidence
Fraudulent, abusive, or misleading chargebacks may result in refusal of future service or cancellation of future orders.
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# SECTION 18 - ERRORS, INACCURACIES, AND OMISSIONS
Although we strive to maintain accurate information, our website may occasionally contain typographical errors, pricing inaccuracies, incorrect product information, inventory errors, or other omissions.
Prestige Luxe LLC reserves the right to:
- Correct errors at any time
- Update inaccurate information
- Change or update product information
- Cancel or refuse orders affected by obvious errors
These rights apply even if an order has already been submitted, subject to applicable law.
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# SECTION 19 - FORCE MAJEURE
Prestige Luxe LLC shall not be responsible for delays, interruption, or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Fire
- Flood
- Pandemics
- Labor disputes
- Carrier interruptions
- Government actions
- Supply-chain disruptions
- Internet or technology outages
- Other unforeseen events outside our reasonable control
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# SECTION 20 - ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement between Prestige Luxe LLC and the customer regarding use of our Services.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
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# SECTION 21 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
**Prestige Luxe LLC**
Email: **sales@prestigeluxeshop.com**